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SHIPPING
What shipping methods are available?
We ship via EMS, the fastest method available.
Do you ship internationally?
Yes, we ship worldwide. As always, shipping is included in the price of each item.
How long will it take to get my package?
Lead time from placing your order (or confirming measurements for those that choose MTM) to shipping date is about 2-4 weeks. Shipping time varies depending on your country's postal service, but we've experienced most shipping takes a week at most.
PAYMENT
What payment methods are accepted?
All major credit cards, PayPal and Apple Pay.
ORDERING
How do I place an order?
- First head over to the shop, choose an item and any options you'd like. If you're interested in purchasing a stock size, then it's as simple as any other webstore.
- Add to cart, enter payment information, and place your order. If you are interested in the made-to-measure option, then you'd follow all the same steps, but after you've placed the order, we will contact you to confirm your measurements.
- Once your order is placed, there is about a 2-4 week wait while we make the jacket. Once it's completed and shipped, you will receive a tracking number.
How can I cancel or change my order?
There is a very brief window to cancel your order after you've placed it. Usually about 12 hours. However, after that, we do not accept cancellations nor changes to the order.
Can I expedite an order?
Sorry, but we cannot offer expedited orders because it would mean that other orders get pushed back in line.
Do you offer women’s sizing?
Yes – however, for women’s sizing, the garment must be Made-to-Measure.
SIZING
How does the made-to-measure option work?
While you are configuring your jacket, you'll want to select 'Made To Measure' for sizing. Input all measurements. Once you go through the checkout process, we will contact you within 24 hours of the completion of the purchase to help you with the measurements for the garment. We will give you our best opinion of sizing, but it is ultimately up to you to confirm your measurements and take responsibility for the measurements you've confirmed.
CUSTOMIZATIONS
Do you allow for custom designs?
We are open to custom orders, so please contact us if you have any questions. Note that customizations to our designs usually come with an up-charge.
RETURN POLICY
Do you offer returns for exchanges or refunds?
We do not accept returns for exchanges/refunds for any reasons except the following conditions:
If the item you ordered has a significant deviation of measurements from the measurements you ordered:
It is important to do your due diligence, especially for sizing, when ordering.
If the item you ordered has a significant deviation of measurements from the measurements you ordered:
- We will exchange the garment for the same jacket (same hide, color, and details) with the corrected measurements. We will refund cost of shipping.
- We will exchange the garment in the same measurements as the original order with the corrected options. We will refund cost of shipping.
It is important to do your due diligence, especially for sizing, when ordering.